Shipping Policy

We want to ensure you know exactly how and when your order will reach you. Below is our Shipping Policy, which applies to orders placed on EverythingNZ for delivery within New Zealand.

Shipping Within New Zealand Only: At this time, we only ship orders within New Zealand. We do not offer international shipping. Please make sure your delivery address is in New Zealand when placing an order. If you’re in Auckland, Wellington, Christchurch or anywhere else in NZ, we’ve got you covered! (If you’re outside NZ, unfortunately we can’t ship to you just yet.)

Order Processing Time: Once you place an order, please allow a short processing time for us to prepare it for shipment. Orders are typically processed within 2-5 business days. During this time we confirm your payment, ensure the items are in stock, and send the order details to our supplier or warehouse for fulfillment. We’ll email you an order confirmation as soon as you order, and another notification when your package is handed over to the courier.

Delivery Timeframe: After dispatch, estimated delivery is 7–15 business days. This means most orders should arrive roughly 1–3 weeks after shipment. Delivery times can vary depending on factors like your location and the supplier’s location. Please note: business days exclude weekends and public holidays. While many packages might arrive sooner (especially if shipping from within NZ), some could take the full 15 business days – we appreciate your patience.

Tracking Your Order: Whenever possible, we will provide a tracking number for your shipment. You’ll receive tracking information by email once your order is on its way. You can use this to see updates on your delivery status. In some cases (for example, if the supplier uses a postal service without end-to-end tracking), detailed tracking may not be available. If you haven’t received tracking info, feel free to contact us for an update on your order status.

Third-Party Suppliers and Shipment Origin: EverythingNZ is a dropshipping store, which means we work with third-party suppliers to source and send products. Your order might be shipped directly from our supplier’s warehouse. This can sometimes mean your parcel is coming from a different location (for example, a supplier in another region or overseas). Don’t worry – we carefully select suppliers who can deliver within our estimated timeframe. In some cases, if you order multiple items, they might come in separate packages (if they ship from different suppliers). We will provide tracking for each package if this happens.

Delivery Delays: While we aim to meet the estimated delivery times, occasionally there can be delays beyond our control. Possible delays include: courier or postal service delays, backlogs during busy holiday seasons, unexpected customs holdups (if an item is coming from overseas to NZ), or delays from the supplier’s end. If your delivery is taking longer than expected, we apologize and will do our best to assist. Please allow a little extra time during peak periods or if there are known courier network delays. We’re happy to help check on your order if it’s delayed – just reach out to our support team.

Shipping Costs: We strive to keep shipping costs affordable. Any shipping fee (if applicable) will be calculated and shown at checkout before you confirm your order. Occasionally, we may offer free shipping promotions – if so, it will be clearly indicated on our site. (If your order qualifies for free shipping, it will be applied automatically at checkout.)

Address Accuracy: Please double-check that your delivery address is correct and complete when ordering. An incorrect or incomplete address can lead to delivery issues or returned packages. If you realize you made a mistake in the address, contact us immediately after ordering at support@everythingnz.co.nz. We’ll try our best to fix it before the order ships. Once shipped, we cannot change the address, and you might be responsible for any re-delivery costs if the address was provided incorrectly.

Failed Deliveries & Unclaimed Packages: If a package is returned to us because of an incorrect address or because it was unclaimed (e.g. no one was home and it wasn’t picked up from the depot in time), we will contact you to arrange re-delivery. Additional shipping charges may apply for re-sending packages in these cases, so it’s best to ensure someone can receive the parcel.

Damaged or Lost Packages: If your order arrives with obvious damage to the packaging, please take a photo and let us know right away. We may need to file a claim with the courier. If a package is lost in transit (no tracking updates for an extended period), we will work with the courier to locate it. In the rare case an item is confirmed lost, we will send a replacement or issue a refund. Your satisfaction is important to us, and we want you to receive what you ordered.

Have more questions about shipping? Feel free to contact our customer support at support@everythingnz.co.nz. We’re here to help ensure your shopping experience with EverythingNZ is smooth and worry-free!