Refund Policy
Return Shipping Costs
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Our Fault (Defective, Damaged, Incorrect Item): If the return is due to a fault on our side – such as a damaged or wrong item – we will cover any return shipping costs. We may send you a prepaid return label or reimburse reasonable shipping costs if you arrange postage. In some cases, we might not require a return at all (for example, if the item is not usable, we might just send a replacement or refund you without return).
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Customer Choice: In the rare case we authorize a return for an issue that isn’t our fault (for example, an exceptional case of change-of-mind return or you ordered the wrong item by mistake), the return shipping would likely be at your expense. We’ll make this clear when arranging the return. We recommend using a trackable shipping service for any returns, as we can’t be responsible for returns lost in transit.
We aim to make the return process as hassle-free as possible. We’re not here to nickel-and-dime you on postage if we sent you a faulty or wrong product – that’s on us.
Refund Processing
If a refund is issued, we will process it as soon as your return is received (if a return was required) or as soon as we approve the refund. Once processed on our end, it may take a few days for the refund to appear on your credit card or bank statement:
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Credit card and debit card payments: typically 5–7 business days for the credit to show (depending on your bank).
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Afterpay or Klarna: If you used a buy-now-pay-later service, we will notify them of the refund. In most cases, they will adjust your payment schedule or refund any amounts you’ve paid. This can take a few business days – you can also check with Afterpay/Klarna for their refund timelines.
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If a refund is delayed or you don’t see it after 7 business days, please let us know and also check with your payment provider.
We will refund the full purchase price of the item, including any taxes. Original shipping costs are also refunded if the return is due to a fault of ours (for instance, if the entire order was faulty or never arrived). If only part of an order is returned and other items were kept, the original shipping fee may not be fully refunded.
Exceptions and Additional Notes
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Sale/Clearance Items: If an item was marked as final sale or clearance, we will honor refunds for faults/damage, but we might not be able to offer exchanges if the item is no longer in stock.
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Unauthorized Returns: Please contact us before sending any product back. Returns that arrive without prior authorization may not be recognized and could delay your refund. Always reach out and follow our return instructions.
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Condition of Returns: If we ask you to return an item, please send it back in the condition you received it (if possible). For example, if it’s a wrong item and is unused, keep it unused. If it’s damaged, of course just send back what you have. This helps us process the return smoothly.
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Consumer Rights: Our Refund Policy does not limit or replace your rights under the New Zealand Consumer Guarantees Act and Fair Trading Act. We will always comply with the standard consumer guarantees (e.g. that products are of acceptable quality, fit for purpose, and as described)​
. In the event of a major failure with a product, you are entitled to a remedy such as a refund or replacement as described by law.
If you have any questions about our Refund Policy or need assistance with a return, please contact us at returns@everythingnz.co.nz. We’re here to help and want to ensure you have a positive experience with EverythingNZ, even if something goes wrong.