Privacy Policy

Your privacy is important to us. This Privacy Policy explains what personal information EverythingNZ collects from you, how we use and share it, and your rights under New Zealand privacy laws.

Personal Data We Collect

We only collect information that we need to process your orders and provide our services. This includes:

Contact Information: Your name, email address, shipping address, and phone number (for delivery updates).
Payment Details: Payment information such as your credit card details or payment service info (e.g. Afterpay, Klarna). This is processed securely via our payment providers – we do not store full credit card numbers on our servers for your safety.
Order Information: Details of the products you purchase, order dates, and any communications or inquiries you send us.
Optional Information: If you create an account, subscribe to our newsletter, or fill out forms on our site, we may collect information like your login details or preferences. Providing this info is optional.

We do not intentionally collect sensitive personal data such as your ethnicity, health information, or government ID numbers. Any personal data is collected directly from you with your knowledge (for example, information you enter at checkout)

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How We Use Your Information

We use your personal information to serve you and improve your experience, including:

Processing Orders: We use your name and address to ship your order, and your payment details to collect payment. Your email may be used to send order confirmations, receipts, and shipping notifications.
Deliveries: We share necessary information (your name, address, and phone number if required) with our shipping partners or suppliers to deliver your products.
Customer Service: If you contact us with questions or issues, we will use your info to respond and assist you.
Marketing (Optional): If you opt in to our newsletter or promotions, we will use your email to send product updates, special offers, or other news. You can unsubscribe at any time. We will not spam you – and if you opt out, we’ll stop sending marketing emails.
Site Improvement: We may use aggregated, non-identifiable data (like website usage stats) to improve our website and services. This data cannot identify you personally.

We will only use your personal data for the purposes above or as otherwise permitted by law. If we need to use it for a new purpose, we’ll seek your consent when required.

Sharing of Personal Information

We value your trust and do not sell or trade your personal information. We only share your data with third parties in a few specific situations:

Shipping Partners and Suppliers: EverythingNZ works with third-party suppliers and courier companies to fulfill your orders. We provide them only the details needed to ship your product (such as your name and delivery address). For example, if your order is shipped directly from our supplier’s warehouse, the supplier will receive your delivery details to send you the item.
Payment Processors: Your payment is handled by trusted third-party payment processors (such as credit card companies or buy-now-pay-later services like Afterpay and Klarna). These companies process your payment details securely. We share the necessary payment information with them to authorize and complete the transaction.
Service Providers: We may use other service providers to help run our business (for instance, an email service to send order updates, or a website hosting company). These providers may have access to certain personal data strictly to perform their functions on our behalf and are not allowed to use it for anything else.
Legal Requirements: If required by law or government request – for example, to comply with a court order, tax obligation, or to enforce our terms – we may disclose information. We will only do this when absolutely necessary and in accordance with New Zealand law.

All third parties we engage are required to handle your data securely and only for the purposes of providing their services to us. We do not share your personal data with any unrelated third parties for their own marketing purposes without your consent.

Your Rights Under New Zealand Privacy Law

You have the following rights regarding the personal information we hold about you:

Access Your Information: You can request a copy of the personal information we have about you. Under New Zealand’s Privacy Act, you are entitled to confirmation of whether we hold personal data about you and to access that information

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Correct Your Information: If any of your details are inaccurate or outdated, you have the right to ask us to correct them

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. We want to make sure your information is accurate and will promptly update it at your request.
Withdraw Consent: If you have consented to marketing emails, you can unsubscribe at any time. Every marketing email will include an “unsubscribe” link. You can also contact us directly to be removed from promotional lists.
Privacy Questions or Complaints: If you have concerns about your privacy or how we handle your data, you have the right to contact us and we will do our best to address it. If you feel we haven’t adequately resolved an issue, you can also lodge a complaint with the New Zealand Privacy Commissioner.

To exercise any of these rights or ask a question, please contact us at privacy@everythingnz.co.nz (or via our Contact Us page). We will respond as soon as possible, and at most within 20 working days as required by NZ law for privacy requests.

We are committed to protecting your personal information and handling it in accordance with the New Zealand Privacy Act 2020 and its principles. Nothing in this policy limits your rights under that law

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Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access. Our website uses encryption (SSL) when you enter sensitive information (like payment details) to keep it secure. We store data on secure servers and restrict access to personal information only to those who need it to perform their work.

While we work hard to safeguard your information, please understand that no method of transmission over the internet or electronic storage is 100% secure. We therefore cannot guarantee absolute security of data. However, we follow industry best practices to protect your privacy.

Changes to This Policy

From time to time, we may update our Privacy Policy (for example, to comply with new laws or to reflect changes in our practices). When we make changes, we will post the updated policy on our site and update the “Last Updated” date. We encourage you to review this page periodically. By continuing to use our services after a policy update, you accept the changes.

If we make any significant changes, we may also notify you directly (e.g. via email, if you have an account or recent order).

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

EverythingNZ Customer Support
Email: support@everythingnz.co.nz
Address: 123 Example Road, Auckland 1010, New Zealand (This is a fictional address for example purposes.)

We’re here to help and will gladly answer any questions or concerns you might have about your privacy.